:root{--font-family: "Plus Jakarta Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;--falcon-navy: #0f172a;--falcon-navy-light: #1e293b;--falcon-navy-subtle: #334155;--falcon-red: #8b1c31;--falcon-red-hover: #721627;--falcon-red-light: #fff1f3;--falcon-red-border: #fecdd3;--falcon-gold: #d97706;--falcon-gold-light: #fef3c7;--bg-app: #f8fafc;--bg-card: #ffffff;--bg-chat: #f0f2f5;--bg-chat-bubble-in: #ffffff;--bg-chat-bubble-out: #d9fdd3;--border-subtle: #e2e8f0;--border-strong: #cbd5e1;--text-main: #0f172a;--text-muted: #64748b;--text-subtle: #94a3b8;--color-success: #16a34a;--color-success-bg: #ecfdf5;--color-success-border: #a7f3d0;--color-warning: #f59e0b;--color-warning-bg: #fffbeb;--color-warning-border: #fde68a;--color-danger: #ef4444;--color-danger-bg: #fef2f2;--color-danger-border: #fecaca;--color-info: #0284c7;--color-info-bg: #f0f9ff;--color-info-border: #bae6fd;--radius-sm: 6px;--radius-md: 10px;--radius-lg: 14px;--radius-xl: 18px;--radius-full: 9999px;--shadow-xs: 0 1px 2px 0 rgba(0, 0, 0, .04);--shadow-sm: 0 1px 3px 0 rgba(0, 0, 0, .06), 0 1px 2px -1px rgba(0, 0, 0, .04);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .07), 0 2px 4px -2px rgba(0, 0, 0, .04);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .08), 0 4px 6px -4px rgba(0, 0, 0, .03);--shadow-chat: 0 1px 1px 0 rgba(15, 23, 42, .08)}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-family);background-color:var(--bg-app);color:var(--text-main);line-height:1.5;-webkit-font-smoothing:antialiased}button,input,select,textarea{font-family:inherit}a{color:inherit;text-decoration:none}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:var(--radius-full)}::-webkit-scrollbar-thumb:hover{background:#94a3b8}.app-layout{min-height:100vh;display:flex;flex-direction:row;width:100%;max-width:100%;background-color:var(--bg-app);box-sizing:border-box}.main-content{flex:1;min-width:0;max-width:1400px;width:100%;margin:0 auto;padding:24px 32px;box-sizing:border-box;overflow-y:auto;height:100vh}.app-sidebar.navbar{background-color:var(--falcon-navy);border-right:1px solid var(--falcon-navy-light);color:#fff;height:100vh;position:sticky;top:0;display:flex;flex-direction:column;justify-content:space-between;padding:0;box-shadow:2px 0 12px #0f172a33;z-index:45;transition:width .22s cubic-bezier(.4,0,.2,1);flex-shrink:0;box-sizing:border-box;overflow:hidden}.app-sidebar.expanded{width:250px}.app-sidebar.collapsed{width:68px}.sidebar-header{height:64px;display:flex;align-items:center;justify-content:space-between;padding:0 14px;border-bottom:1px solid rgba(255,255,255,.08);flex-shrink:0}.brand-logo-badge{background:var(--falcon-red);width:32px;height:32px;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;flex-shrink:0;box-shadow:0 2px 6px #8b1c3166}.brand-text-block{display:flex;flex-direction:column;line-height:1.15}.brand-text-block 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12px;border-radius:var(--radius-md);color:#94a3b8;background:transparent;border:none;font-size:.83rem;font-weight:600;cursor:pointer;transition:all .15s ease;text-align:left;width:100%;position:relative;white-space:nowrap}.sidebar-nav-item.nav-tab-btn:hover{background:#ffffff0f;color:#fff}.sidebar-nav-item.nav-tab-btn.active{background:var(--falcon-red);color:#fff;font-weight:700;box-shadow:0 2px 8px #8b1c3173}.app-sidebar.collapsed .sidebar-nav-item.nav-tab-btn{justify-content:center;padding:10px 0;gap:0}.nav-item-icon-wrap{position:relative;display:flex;align-items:center;justify-content:center;flex-shrink:0}.nav-live-dot{position:absolute;top:-2px;right:-2px;width:6px;height:6px;border-radius:50%;background:#10b981;border:1px solid var(--falcon-navy)}.nav-item-label{flex:1;overflow:hidden;text-overflow:ellipsis}.sidebar-badge{background:var(--falcon-gold);color:#fff;font-size:.7rem;font-weight:800;padding:1px 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.user-name{font-size:.82rem;font-weight:700;color:#fff;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-role-badge{font-size:.68rem;color:#94a3b8;font-weight:500}.btn-logout{background:transparent;border:none;color:#64748b;cursor:pointer;padding:6px;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;transition:all .15s ease}.btn-logout:hover{color:#ef4444;background:#ef444426}.mobile-top-header,.sidebar-close-mobile{display:none}@media (max-width: 768px){.mobile-top-header{display:flex;align-items:center;justify-content:space-between;height:56px;padding:0 16px;background:var(--falcon-navy);border-bottom:1px solid var(--falcon-navy-light);position:sticky;top:0;z-index:40}.mobile-hamburger-btn{background:transparent;border:none;cursor:pointer;display:flex;align-items:center}.mobile-brand{display:flex;align-items:center;gap:8px;cursor:pointer}.mobile-brand-title{color:#fff;font-weight:800;font-size:.92rem}.mobile-logout-btn{background:transparent;border:none;cursor:pointer;display:flex;align-items:center}.desktop-only{display:none!important}.mobile-only{display:flex!important}.app-layout{flex-direction:column}.main-content{height:auto;padding:16px}.app-sidebar.navbar{position:fixed;left:-280px;top:0;width:260px!important;height:100vh;z-index:100;transition:left .25s cubic-bezier(.4,0,.2,1);box-shadow:4px 0 24px #00000080}.app-sidebar.navbar.mobile-open{left:0}.sidebar-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);z-index:99}.sidebar-close-mobile{background:transparent;border:none;cursor:pointer;display:flex;align-items:center;padding:4px}}.nav-brand{display:flex;align-items:center;gap:8px;flex-shrink:0;transition:opacity .15s ease}.nav-brand:hover{opacity:.92}.nav-brand-badge{background-color:var(--falcon-red);color:#fff;padding:4px 10px;border-radius:var(--radius-sm);font-size:.82rem;font-weight:800;letter-spacing:.04em;text-transform:uppercase;box-shadow:0 1px 3px #8b1c3166}.nav-tabs{display:flex;align-items:center;gap:4px;flex:1;min-width:0;flex-wrap:wrap;scrollbar-width:none}.nav-tabs::-webkit-scrollbar{display:none}.nav-tab-btn{background:transparent;border:none;color:#94a3b8;padding:5px 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var(--falcon-navy)}.metric-icon-wrap{width:44px;height:44px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center}.metric-neutral .metric-icon-wrap{background-color:#f1f5f9;color:#475569}.metric-danger .metric-icon-wrap{background-color:var(--color-danger-bg);color:var(--color-danger)}.metric-primary .metric-icon-wrap{background-color:var(--falcon-red-light);color:var(--falcon-red)}.metric-warning .metric-icon-wrap{background-color:var(--color-warning-bg);color:var(--color-warning)}.metric-info{display:flex;flex-direction:column}.metric-value{font-size:1.5rem;font-weight:800;line-height:1.1;color:var(--text-main)}.metric-label{font-size:.82rem;color:var(--text-muted);font-weight:600}.qualification-strip{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:18px 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ease}.bubble-inbound{align-self:flex-start;background:#fff;border:1px solid #e2e8f0;color:#0f172a;border-bottom-left-radius:3px}.bubble-outbound{align-self:flex-end;background:#d9fdd3;border:1px solid #bbf7d0;color:#0f172a;border-bottom-right-radius:3px}.message-time{font-size:.7rem;color:#64748b;align-self:flex-end;display:inline-flex;align-items:center;gap:3px;margin-top:2px;-webkit-user-select:none;user-select:none}.chat-input-bar{padding:12px 18px;border-top:1px solid var(--border-subtle);display:flex;gap:10px;background:#fff;align-items:center}.quick-reply-pill{font-size:.78rem;font-weight:600;padding:6px 12px;border-radius:var(--radius-full);background:#f8fafc;border:1px solid #cbd5e1;color:#334155;cursor:pointer;white-space:nowrap;display:inline-flex;align-items:center;gap:6px;transition:all .15s ease;box-shadow:0 1px 2px #00000008}.quick-reply-pill:hover{background:#fff;border-color:#8b1c31;color:#8b1c31;transform:translateY(-1px);box-shadow:0 2px 4px #8b1c311f}.quick-reply-pill:active{transform:translateY(0)}.falcon-login-page{min-height:100vh;width:100%;display:flex;background-color:#f8fafc;overflow-x:hidden}.falcon-login-hero{flex:1 1 54%;position:relative;display:flex;flex-direction:column;justify-content:space-between;padding:48px 56px;background-color:var(--falcon-navy);background-image:linear-gradient(135deg,#0f172ae6,#0f172ab8 42%,#8b1c319e),url(/assets/login-falcon-clouds-20261023.png);background-size:cover;background-position:center;background-repeat:no-repeat;color:#fff;overflow:hidden}.falcon-login-hero:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;-webkit-backdrop-filter:blur(1.5px);backdrop-filter:blur(1.5px);pointer-events:none}.falcon-hero-top,.falcon-hero-center,.falcon-hero-footer{position:relative;z-index:2}.falcon-hero-badge{display:inline-flex;align-items:center;gap:8px;background:#ffffff1f;border:1px solid rgba(255,255,255,.22);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);padding:6px 14px;border-radius:var(--radius-full);font-size:.76rem;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:#f8fafc}.falcon-hero-center{max-width:600px;margin:auto 0}.falcon-hero-title{font-size:2.35rem;font-weight:800;line-height:1.18;letter-spacing:-.025em;color:#fff;margin-bottom:16px;text-shadow:0 2px 10px rgba(0,0,0,.35)}.falcon-hero-desc{font-size:1.05rem;line-height:1.6;color:#cbd5e1;font-weight:400}.falcon-hero-footer{display:flex;flex-wrap:wrap;gap:12px;padding-top:24px;border-top:1px solid rgba(255,255,255,.15)}.falcon-hero-pill{display:inline-flex;align-items:center;gap:8px;font-size:.8rem;font-weight:600;color:#e2e8f0;background:#0f172a73;border:1px solid rgba(255,255,255,.12);padding:6px 12px;border-radius:var(--radius-sm)}.falcon-login-content{flex:1 1 46%;display:flex;align-items:center;justify-content:center;padding:40px 32px;background-color:#fff}.falcon-login-card{width:100%;max-width:440px;display:flex;flex-direction:column}.falcon-login-card-header{margin-bottom:28px}.falcon-brand-icon-box{width:48px;height:48px;border-radius:12px;background-color:var(--falcon-red-light);border:1px solid var(--falcon-red-border);display:flex;align-items:center;justify-content:center;color:var(--falcon-red);margin-bottom:14px;box-shadow:0 2px 8px #8b1c3114}.falcon-brand-eyebrow{font-size:.75rem;font-weight:800;text-transform:uppercase;letter-spacing:.08em;color:var(--falcon-red);margin-bottom:4px}.falcon-login-title{font-size:1.85rem;font-weight:800;letter-spacing:-.03em;color:var(--falcon-navy);line-height:1.15}.falcon-login-subtitle{font-size:.9rem;color:var(--text-muted);margin-top:6px}.falcon-login-alert{background-color:#fef2f2;border:1px solid #fecaca;color:#991b1b;padding:12px 14px;border-radius:var(--radius-md);font-size:.86rem;font-weight:500;display:flex;align-items:center;gap:10px;margin-bottom:20px;animation:slideIn .2s ease-out}.falcon-login-form{display:flex;flex-direction:column;gap:18px}.falcon-form-group{display:flex;flex-direction:column;gap:6px}.falcon-form-label{font-size:.84rem;font-weight:700;color:#1e293b}.falcon-input-wrapper{position:relative;display:flex;align-items:center}.falcon-input-icon{position:absolute;left:14px;color:#94a3b8;pointer-events:none}.falcon-input{width:100%;height:48px;padding:0 14px 0 42px;font-size:.92rem;color:var(--text-main);background-color:#f8fafc;border:1px solid var(--border-strong);border-radius:var(--radius-md);outline:none;transition:all .2s ease}.falcon-input:focus{background-color:#fff;border-color:var(--falcon-red);box-shadow:0 0 0 3px #8b1c3124}.falcon-input.has-toggle{padding-right:44px}.falcon-password-toggle{position:absolute;right:8px;top:50%;transform:translateY(-50%);width:32px;height:32px;border-radius:6px;border:none;background:transparent;color:#64748b;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:color .15s ease,background-color .15s ease}.falcon-password-toggle:hover{color:var(--falcon-navy);background-color:#e2e8f0}.falcon-btn-submit{width:100%;height:48px;margin-top:8px;background-color:var(--falcon-red);color:#fff;border:none;border-radius:var(--radius-md);font-size:.95rem;font-weight:700;letter-spacing:.01em;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:10px;box-shadow:0 4px 12px #8b1c3140;transition:all .18s ease}.falcon-btn-submit:hover:not(:disabled){background-color:var(--falcon-red-hover);transform:translateY(-1px);box-shadow:0 6px 16px #8b1c3159}.falcon-btn-submit:active:not(:disabled){transform:translateY(0)}.falcon-btn-submit:disabled{background-color:#cbd5e1;color:#64748b;cursor:not-allowed;box-shadow:none}.falcon-login-card-footer{margin-top:32px;padding-top:18px;border-top:1px solid var(--border-subtle);display:flex;align-items:center;justify-content:center;gap:8px;font-size:.76rem;color:#64748b;text-align:center}@keyframes falconSpin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.spin{animation:falconSpin 1s linear infinite}@media (max-width: 1024px){.falcon-login-page{flex-direction:column}.falcon-login-hero{flex:none;min-height:220px;padding:32px 24px;justify-content:center}.falcon-hero-title{font-size:1.55rem;margin-bottom:8px}.falcon-hero-desc,.falcon-hero-footer{display:none}.falcon-login-content{flex:1;padding:36px 20px;align-items:flex-start}}@media (max-width: 640px){.falcon-login-hero{min-height:160px;padding:24px 16px}.falcon-hero-badge{font-size:.68rem;padding:4px 10px}.falcon-hero-title{font-size:1.3rem}.falcon-login-card{max-width:100%}.falcon-login-title{font-size:1.5rem}}.queue-pill-badge{background:#d97706;color:#fff;font-size:.72rem;font-weight:800;padding:2px 7px;border-radius:var(--radius-full);margin-left:6px;line-height:1;display:inline-flex;align-items:center}.availability-box{display:flex;align-items:center;gap:6px;background:#fff;padding:4px 10px;border-radius:var(--radius-full);border:1px solid var(--border-subtle);box-shadow:var(--shadow-sm)}.status-indicator-dot{width:9px;height:9px;border-radius:50%;flex-shrink:0}.status-indicator-dot.disponivel{background-color:#10b981;box-shadow:0 0 6px #10b98199}.status-indicator-dot.em_atendimento{background-color:#f59e0b;box-shadow:0 0 6px #f59e0b99}.status-indicator-dot.ausente{background-color:#f97316}.status-indicator-dot.offline{background-color:#94a3b8}.availability-dropdown{border:none;background:transparent;font-size:.8rem;font-weight:700;color:var(--falcon-navy);cursor:pointer;outline:none}.realtime-toast{position:fixed;top:72px;right:24px;z-index:9999;display:flex;align-items:center;gap:10px;padding:12px 18px;border-radius:var(--radius-md);box-shadow:var(--shadow-lg);font-size:.88rem;font-weight:600;animation:slideIn .3s ease-out}.realtime-toast.success{background:#ecfdf5;border:1px solid #6ee7b7;color:#065f46}.realtime-toast.warning{background:#fffbeb;border:1px solid #fde68a;color:#92400e}.realtime-toast.info{background:#f0f9ff;border:1px solid #7dd3fc;color:#0369a1}@keyframes slideIn{0%{transform:translateY(-20px);opacity:0}to{transform:translateY(0);opacity:1}}.queue-count-tag{background:#fef3c7;color:#b45309;border:1px solid #fde68a;font-size:.78rem;font-weight:700;padding:3px 10px;border-radius:var(--radius-full)}.unassigned-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(360px,1fr));gap:16px;margin-top:16px}.unassigned-card{background:#fff;border:1px solid var(--border-subtle);border-left:4px solid #d97706;border-radius:var(--radius-md);padding:16px;display:flex;flex-direction:column;gap:12px;box-shadow:var(--shadow-sm);transition:transform .15s ease,box-shadow .15s ease}.unassigned-card:hover{transform:translateY(-2px);box-shadow:var(--shadow-md)}.unassigned-card-header{display:flex;justify-content:space-between;align-items:center}.waiting-time-badge{display:inline-flex;align-items:center;gap:5px;background:#fffbeb;color:#b45309;border:1px solid #fde68a;font-size:.76rem;font-weight:700;padding:3px 8px;border-radius:var(--radius-full)}.unassigned-lead-name{font-size:1.05rem;font-weight:800;color:var(--falcon-navy);cursor:pointer}.unassigned-lead-name:hover{color:var(--falcon-red)}.unassigned-lead-meta{display:flex;flex-direction:column;gap:4px;font-size:.84rem;color:#334155;background:#f8fafc;padding:10px;border-radius:var(--radius-sm)}.unassigned-card-footer{display:flex;justify-content:space-between;align-items:center;margin-top:auto;padding-top:12px;border-top:1px solid var(--border-subtle);gap:8px}.queue-module-wrap{animation:fadeIn .25s ease-out}.queue-loading-card{background:#fff;border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:48px;text-align:center;box-shadow:var(--shadow-sm)}.queue-empty-hero{background:linear-gradient(180deg,#fff,#f8fafc);border:1px solid #e2e8f0;border-radius:16px;padding:56px 32px 40px;text-align:center;box-shadow:0 4px 20px -2px #0f172a0d;max-width:920px;margin:16px auto 36px;position:relative;overflow:hidden}.queue-empty-hero:before{content:"";position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(90deg,#10b981,#059669)}.queue-hero-icon-container{position:relative;display:inline-flex;align-items:center;justify-content:center;margin-bottom:20px}.queue-hero-pulse-ring{position:absolute;width:90px;height:90px;border-radius:50%;background:#10b9811f;animation:pulseRing 2.4s infinite cubic-bezier(.4,0,.6,1)}@keyframes pulseRing{0%{transform:scale(.85);opacity:.8}50%{transform:scale(1.18);opacity:.3}to{transform:scale(.85);opacity:.8}}.queue-hero-icon-circle{position:relative;width:76px;height:76px;border-radius:50%;background:#ecfdf5;border:6px solid #f0fdf4;box-shadow:0 0 0 1px #bbf7d0,0 8px 16px -4px #10b98133;display:flex;align-items:center;justify-content:center}.queue-empty-title{font-size:1.45rem;font-weight:800;color:var(--falcon-navy);margin:0 0 10px;letter-spacing:-.02em}.queue-empty-description{font-size:.95rem;color:#64748b;max-width:620px;margin:0 auto 32px;line-height:1.6}.queue-shortcuts-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:14px;text-align:left;border-top:1px solid #f1f5f9;padding-top:24px}.queue-shortcut-card{background:#fff;border:1px solid #e2e8f0;border-radius:12px;padding:14px 16px;display:flex;align-items:center;gap:12px;cursor:pointer;transition:all .2s cubic-bezier(.16,1,.3,1);box-shadow:0 1px 3px #0000000a}.queue-shortcut-card:hover{transform:translateY(-2px);border-color:#cbd5e1;box-shadow:0 6px 16px -3px #0f172a14}.queue-shortcut-icon{width:40px;height:40px;border-radius:10px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.queue-shortcut-content{flex:1;min-width:0}.queue-shortcut-content strong{display:block;font-size:.88rem;color:#0f172a;font-weight:700}.queue-shortcut-content p{margin:2px 0 0;font-size:.76rem;color:#64748b;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.queue-shortcut-arrow{color:#94a3b8;transition:transform .15s ease;flex-shrink:0}.queue-shortcut-card:hover .queue-shortcut-arrow{transform:translate(3px);color:var(--falcon-red)}.bulk-actions-bar{display:flex;align-items:center;justify-content:space-between;background:#1e293b;color:#fff;padding:12px 20px;border-radius:var(--radius-md);margin-bottom:16px;box-shadow:var(--shadow-md);animation:slideIn .2s ease-out}.lead-select-checkbox{display:flex;align-items:center;padding-right:8px}.lead-select-checkbox input[type=checkbox]{width:17px;height:17px;cursor:pointer;accent-color:var(--falcon-red)}.lead-card-selected{border-color:var(--falcon-red)!important;background-color:#fff1f3!important}.lead-unread-badge{background:#dc2626;color:#fff;font-size:.7rem;font-weight:800;padding:2px 6px;border-radius:var(--radius-full);display:inline-flex;align-items:center;gap:3px;margin-left:6px}.lead-unread-count-badge{background:#dc2626;color:#fff;font-size:.7rem;font-weight:800;min-width:18px;height:18px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center}.unread-pill{background:#fef2f2;color:#dc2626;border:1px solid #fecaca;font-size:.72rem;font-weight:700;padding:2px 8px;border-radius:var(--radius-full)}.conversation-filter-tabs{display:flex;gap:6px;padding:10px 14px;background:#f8fafc;border-bottom:1px solid var(--border-subtle);flex-wrap:wrap;scrollbar-width:none}.conversation-filter-tabs::-webkit-scrollbar{display:none}.conv-filter-btn{background:#fff;border:1px solid var(--border-strong);padding:5px 12px;border-radius:var(--radius-full);font-size:.76rem;font-weight:600;color:#475569;cursor:pointer;white-space:nowrap;transition:all .15s ease;box-shadow:0 1px 2px #00000008}.conv-filter-btn:hover{background:#f1f5f9;color:#0f172a;border-color:#94a3b8}.conv-filter-btn.active{background:var(--falcon-navy);border-color:var(--falcon-navy);color:#fff;box-shadow:0 2px 4px #0f172a33}.conversation-item{padding:12px 14px;border-radius:var(--radius-md);cursor:pointer;margin-bottom:6px;border:1px solid transparent;display:flex;align-items:center;gap:12px;background:#fff;transition:all .15s ease;position:relative}.conversation-item:hover{background:#f8fafc;border-color:#e2e8f0;transform:translate(2px)}.conversation-item.active{background:#f1f5f9;border-color:#cbd5e1;border-left:4px solid var(--falcon-red);box-shadow:0 2px 5px #0000000a}.lead-unread-count-badge{background:#16a34a;color:#fff;font-size:.72rem;font-weight:800;min-width:20px;height:20px;padding:0 6px;border-radius:var(--radius-full);display:inline-flex;align-items:center;justify-content:center;box-shadow:0 1px 3px #16a34a59}.messaging-layout{display:grid;grid-template-columns:390px 1fr;gap:16px;height:calc(100vh - 180px);min-height:560px}.demo-mode-banner{background:linear-gradient(90deg,#0f172a,#1e293b);color:#f8fafc;border-radius:var(--radius-md);padding:9px 18px;margin-bottom:12px;display:flex;align-items:center;justify-content:space-between;border:1px solid rgba(255,255,255,.1);box-shadow:0 2px 4px #00000014}.demo-pulse-dot{width:9px;height:9px;border-radius:50%;background-color:#22c55e;box-shadow:0 0 8px #22c55e;animation:pulse-dot 2s infinite ease-in-out;flex-shrink:0}@keyframes pulse-dot{0%{transform:scale(.95);opacity:.8}50%{transform:scale(1.25);opacity:1}to{transform:scale(.95);opacity:.8}}.window-status-bar{padding:10px 18px;display:flex;align-items:center;justify-content:space-between;font-size:.82rem;font-weight:600;border-bottom:1px solid var(--border-subtle);transition:all .2s ease}.window-open{background:#f0fdf4;color:#166534;border-left:4px solid #22c55e}.window-expired{background:#fffbeb;color:#92400e;border-left:4px solid #f59e0b}.msg-status-failed{color:#dc2626;font-size:.75rem;font-weight:700;display:flex;align-items:center;gap:4px}.template-badge{display:inline-flex;align-items:center;gap:5px;background:#8b1c3114;color:var(--falcon-red);border:1px solid rgba(139,28,49,.25);border-radius:6px;padding:3px 8px;font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.03em;margin-bottom:4px}.conv-seller-badge{font-size:.7rem;font-weight:700;padding:2px 7px;border-radius:4px;background:#f1f5f9;color:#475569;letter-spacing:.02em}.conv-stage-badge{font-size:.7rem;font-weight:700;padding:2px 8px;border-radius:12px;text-transform:capitalize}.messaging-sidebar,.messaging-chat-window{display:flex!important;flex-direction:column;overflow:hidden;background:#fff;border:1px solid var(--border-subtle);border-radius:12px}@media (max-width: 900px){.messaging-layout{grid-template-columns:340px 1fr}}@media (max-width: 768px){.navbar{padding:8px 12px;gap:8px;height:auto;flex-wrap:wrap;box-sizing:border-box;width:100%;max-width:100vw}.nav-brand{flex:1;min-width:0}.nav-brand-title{display:none}.nav-user{gap:6px;flex-shrink:0}.nav-user-info,.nav-user .role-badge{display:none}.nav-tabs{order:3;width:100%;max-width:100%;flex-wrap:wrap;padding-top:6px;border-top:1px solid rgba(255,255,255,.08);scrollbar-width:none}.nav-tabs::-webkit-scrollbar{display:none}.messaging-layout{display:flex;flex-direction:column;height:auto;min-height:calc(100vh - 140px)}.messaging-sidebar{width:100%!important}.messaging-sidebar.mobile-hide{display:none!important}.messaging-chat-window{width:100%!important;min-height:520px}.messaging-chat-window.mobile-hide{display:none!important}.btn-mobile-back{display:inline-flex!important}.demo-mode-banner{flex-direction:column;align-items:flex-start;gap:6px}}.message-image-card{display:flex;flex-direction:column;gap:6px;max-width:320px}.message-image-card img{width:100%;max-height:260px;object-fit:cover;border-radius:8px;cursor:pointer;box-shadow:0 2px 6px #0000001a;transition:transform .2s ease}.message-image-card img:hover{transform:scale(1.02)}.message-image-caption{font-size:.88rem;line-height:1.4;white-space:pre-wrap;color:inherit}.flyer-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:10px;max-height:320px;overflow-y:auto;padding:4px}.flyer-card{border:2px solid #e2e8f0;border-radius:8px;overflow:hidden;cursor:pointer;background:#fff;transition:all .2s ease;text-align:left;display:flex;flex-direction:column}.flyer-card:hover{border-color:#8b1c31;box-shadow:0 4px 10px #8b1c3126}.flyer-card.selected{border-color:#8b1c31;background:#fff1f3;box-shadow:0 0 0 2px #8b1c3133}.flyer-thumb{width:100%;height:90px;object-fit:cover;background:#f1f5f9}.flyer-info{padding:8px;display:flex;flex-direction:column;gap:2px}.flyer-title{font-size:.76rem;font-weight:700;color:#0f172a;line-height:1.2}.flyer-subtitle{font-size:.68rem;color:#64748b}.quick-replies-manager-list{display:flex;flex-direction:column;gap:8px;max-height:280px;overflow-y:auto}.quick-reply-row{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;padding:10px 12px;background:#f8fafc;border:1px solid #e2e8f0;border-radius:8px;transition:background .15s ease}.quick-reply-row:hover{background:#fff;border-color:#cbd5e1}